01
Find the guest and build the reservation
Search existing guests, confirm stay dates, select room type, plan, room number, rates, and guest context from one reservation path.
Reservations to checkout
Front Office is where the hotel day is won.
BluePMS connects guest search, reservations, package pricing, room assignment, check-in, cashiering, bill on hold, GST QR billing, room operations, registration documents, customizable night audit, manager settings, availability reports, and reporting in one front-desk operating flow your team can inspect with department leaders.
Review complete feature inventoryBluePMS Front Office Daily View
71chapter product walkthrough for front desk, reservations, finance, and managers
247native Front Office reports plus Dynamic Report Builder V2
26 daysroom planning grid for availability, occupancy, reservations, and maintenance
Fullinventory from reservations and advances to GST QR, audit, night audit, and reports
Video-first evaluation
Watch the full Front Office operating walkthrough.
The 71-chapter walkthrough covers reservation creation, guest search, room and plan selection, add-ons, advances, proforma invoices, reservation edits, check-in, registration-card templates, package reservations, FO billing, bill on hold, GST/e-invoice QR output, night audit controls, room operations, live room view, availability reporting, occupancy statistics, and reports.
Real Front Office product walkthrough. Use the chapter list to jump to the workflow your team wants to inspect.
Questions this page should help a buyer answer
- Can the front desk move from guest search to confirmed reservation without re-entry?
- Can rates, plans, add-ons, advances, packages, and posting rules be reviewed before arrival?
- Can finance verify advances, receipts, FO bills, bill holds, GST QR, and audited reversals?
- Can managers configure night audit, Manager Report rules, availability reporting, and daily movement from the same operating context?
Stay flow proof
Follow one guest journey from reservation to management review.
Front Office is not just a reservation screen. It is the operational path that connects guest identity, stay pricing, room control, cashier visibility, and reports.
02
Control commercial details before arrival
Adjust day-wise rates, attach add-ons, collect advance, and generate proforma documents before the stay reaches check-in.
03
Keep guest documents branded and ready
Switch proforma and registration-card templates so guest-facing documents match the property style without manual design work.
04
Use packages without rebuilding the stay
Package templates carry room defaults, stay nights, plans, add-ons, package price, and posting rules into the reservation.
05
Run the room position live
Room operations shows available, reserved, occupied, dirty, maintenance, billed, and unassigned pressure across the hotel day.
06
Close the loop with reporting
Native reports and Dynamic Report Builder V2 turn front desk activity into arrivals, departures, guest, cashier, financial, and management review.
Complete feature inventory
Every Front Office capability grouped for review.
178 source-backed feature points across the screens, workflows, controls, reports, masters, and integrations that make up this module.
- Front Office command center with rooms, pending arrivals, in-house guests, departures, incomplete due-outs, and occupancy.
- Attention cards for arrivals due today, incomplete due-out stays, departures to close, active stays, and room exceptions.
- Hotel pulse cards for pending FO bills, arrival tariff value, unassigned arrivals, confirmation watch, arrival source, and room-type demand.
- High-frequency workflow launchers for reservation, reservation check-in, walk-in check-in, edit reservation, and edit check-in.
- Existing guest search through CRM profile lookup before reservation or check-in.
- Guest identity, contact, address, passport or ID, nationality, country, state, and email context carried into the booking.
- Booker, company, business source, market segment, channel, guest type, and payment-status context on the reservation flow.
- Front-desk readiness checks that highlight missing guest, stay, room, rate, additional guest, payment, or balance details.
- Create new reservations from Quick Front Office or the reservation page.
- View, edit, cancel, and reopen reservation context from the reservation workspace.
- Reservation statuses for confirmed, tentative, waitlisted, cancelled, and no-show bookings.
- Reservation check-in handoff from an existing confirmed reservation.
- Stay dates, checkout date, guest count, room type, exact room number, room plan, tariff, and package context.
- Availability-controlled room selector during reservation and check-in.
- Day-wise room, plan, and package pricing with editable stay-date commercial rows.
- Add-ons by full stay, arrival day, departure day, weekend, single day, or selected dates.
- Package templates with stay nights, room defaults, plans, included add-ons, fixed package price, and posting schedule.
- Package reservation flow with automatic checkout date, selected package add-ons, package total, and tariff distribution.
- Group reservation workspace for room blocks, rooming lines, cutoff or release, group availability, group pickup, and group billing coverage.
- Transport request support from reservation/front-office flows where transport management is enabled.
- Collect advance during reservation creation.
- Collect additional advance against an existing reservation.
- Collect advance against an active check-in.
- Standalone Advance Payments page for reservation number or check-in number contexts.
- Multiple payment rows for one advance capture.
- Advance fields for amount, payment method, payment method ID, transaction ID, transaction details, source, and notes.
- Advance payment info showing room total, plan total, package total, estimated bill amount, total advance, and pending estimated amount.
- Advance receipt bill number and display bill number returned after payment posting.
- Advance receipt printing through the FO bill PDF print route.
- Advance rows included in reservation and check-in payloads as both payments and advancePayments.
- Group reservation advance payments and allocation of group deposit amounts to child reservation or check-in lines.
- Night Audit arrival-deposit balance check for paid, partial, and advance-backed arrivals.
- Reservation-based proforma invoice generated from RoomReservationDayPrice, ReservationPlanDayPrice, and ReservationPackageDayPrice rows.
- Check-in-based proforma invoice generated from check-in day-price rows.
- Proforma totals for base amount, total tax, total estimate, advance paid, and balance due.
- Proforma tax summary and warnings for pricing review before the document is sent.
- Template picker for branded proforma invoice styles.
- Proforma PDF print output.
- Proforma email flow with generated HTML attachment.
- Proforma invoice print settings for template, display mode, header, visible stay details, totals, tax breakup, advances, footer, and GST-on-PDF.
- Registration-card generation from reservation or check-in context.
- Registration Card Master and multiple registration-card templates for property-branded arrival documents.
- Print Room Reservation workflow for reservation document output.
- Reservation document action buttons for proforma invoice, registration card, and advance receipt.
- Reservation check-in from an existing booking.
- Walk-in check-in for guests without a prior reservation.
- Edit check-in workflow for in-house stay corrections.
- Additional guest capture with duplicate-guest validation.
- Guest profile and additional guest profile requirements controlled by Front Office configuration.
- ID scan and AI extraction settings with disabled, local OCR, Gemini fallback, or Gemini direct modes.
- Preference toggles for early check-in, late checkout, airport transfer, and VIP or management customer.
- In-house guest listing with registration number, external reservation ID, company, guest name, room, dates, guest count, amount, status, contact, address, ID, passport, nationality, and room tariff context.
- Checkout workflow with folio charges, advance paid, balance, refund, settlement, and room closeout.
- Checkout overdue alert settings with checkout basis and grace rule controls.
- Early departure controls for no penalty, flat amount, last night, unused nights, deposit retained, or rate-tier adjustment.
- Manager override and reason controls for early-departure exceptions.
- Draft FO bill generation from the checked-in guest folio.
- Billable charge review before final FO bill creation.
- Tariff readiness review for stay-posted, unposted, future, and early tariff rows.
- Post tariff from draft when room, plan, or package tariff rows need posting.
- Remove early or future tariff postings when they should not remain on the bill.
- Create FO bill from draft.
- Equal split, source-based split, and custom split billing.
- Transfer folio lines to another room.
- Group master bill draft and group master bill creation.
- FO bill settlement with payment rows and tender details.
- Open-bill allowance and FO bill adjustment settings for controlled negative adjustment rows.
- Adjustment approval threshold, adjustment label, and adjustment line format controls.
- Final bill preview, draft preview, export preview, print preview, draft PDF, final PDF, professional print, Hotel Blossoms print, email bill, regenerate bill, and bill reprint.
- Enable or disable Open Folio controls for the property.
- Checkout with Open Folio when the FO bill is approved for post-stay settlement.
- Post-stay charging for approved checked-out accounts.
- Place FO bill on Open Folio hold with reason, notes, follow-up date, close-by date, approval user, and expected settlement context.
- Release Open Folio hold with release reason.
- Extend Open Folio close-by date with extension reason.
- Close Open Folio when the balance is zero or settlement state allows closure.
- Open Folio source-module settings and source bypass controls.
- Require approval, reason, and follow-up date settings.
- Auto-open eligible FO bills during end-of-day processing.
- Auto-close zero-balance Open Folios after configured days.
- Night Audit Open Folio and Open Folio Hold checks for unsettled, expired, invalid, or zero-balance holds.
- Mirror of FO Open Folio holds into the generic billing document hold layer with audit records.
- High-privilege restriction for Front Office bill cancellation.
- High-privilege restriction for Front Office settlement cancellation.
- Pending unpaid FO bill void with required reason.
- FO bill summary void status with voided date, voided by, and void reason.
- Folio document void status when the FO bill is voided.
- Room restored to occupied state after a pending FO bill is voided where applicable.
- Related penalty folio rows and posting commands voided during bill cancellation.
- Regenerate bill path after pending FO bill void.
- Settled FO bill settlement cancellation with required cancellation reason.
- Settlement cancellation blocked when submitted or acknowledged e-invoice rows exist.
- Unsubmitted FO e-invoice rows and TaxDocument rows cancelled during settlement reversal.
- Settlement payment folio rows and posting commands voided with cancellation reason.
- FO bill reset to Pending or OpenFolio after settlement cancellation.
- Settlement cancelled date, user, and reason stored on FO bill summary.
- Check-in and room state reopened after settlement cancellation when room conflict rules allow it.
- Settled Open Folio holds reactivated after settlement cancellation.
- Facility charge void and facility charge settlement cancellation with reason, privilege, payment, and e-invoice safeguards.
- Buyer GST snapshot panel on FO tax invoice context.
- Buyer type handling for B2C and registered-buyer invoice details.
- Buyer GSTIN entry and GSTIN lookup.
- Buyer legal name, trade name, address, state, and place-of-supply capture.
- Automatic FrontOffice TaxInvoice e-invoice enqueue after FO settlement.
- Automatic GuestFacilityCharges TaxInvoice e-invoice enqueue after facility charge payment.
- Tax compliance rules for FrontOffice TaxInvoice with QR-required setup where e-invoice is enabled.
- E-invoice queue review by document, provider, status, IRN, QR, failure, retry, and updated date.
- Payload view, audit view, rebuild, dry run, submit, process, acknowledge, and cancel actions.
- Manual acknowledgement requiring official IRN and QR code.
- E-invoice audit history for enqueue, rebuild, validate, stage, submit, acknowledge, cancel, and failure events.
- Print detail service loads FrontOffice IRN and signed QR from submitted or acknowledged queue rows.
- Signed QR converted to PNG and merged into FO bill detail and print summary.
- FO bill print displays IRN number, ACK number, ACK date, QR image, hotel GSTIN, SAC code, buyer GSTIN, and GST tax breakup.
- FO bill and proforma print settings include GST/tax breakup and buyer GST visibility controls.
- Create guest or facility charge bills for in-house guests or selected CRM guests.
- Native facility charge package catalog with package search, sorting, group filter, and add-to-bill flow.
- Charge date, service date, package quantity, guest count, discount, tax, and total calculation.
- Non-chargeable facility charge toggle.
- Facility NC reason selection and Facility NC Reasons master.
- Check-in ledger view with source, description, amount, tax, discount, total, transaction date, and paid status.
- Quick payment buttons for cash, card, UPI, room posting, split payment, and add method.
- Payment rows for method, amount, transaction ID, details, notes, room target, and debtor account where applicable.
- Facility charge settlement with payment summary and existing payment review.
- Facility charge receipt, print settings, browser print, auto-print, and email attachment.
- Facility charge void and settlement cancellation with high-privilege, reason, payment, and e-invoice protection.
- Facility charge tax breakup and GST/e-invoice queue support.
- Room Operations grid for live availability, occupancy, status filters, reservations, and native room actions.
- 26-day planning grid plus 7-day, 14-day, next-30-day, custom date, room-type, and room-status filters.
- Live hotel room view grouped by room type and room condition.
- Occupancy row and room summary cards for available, reserved, occupied, maintenance, unassigned, and room-type occupancy.
- Color-coded room states for available, reserved, occupied, dirty, maintenance, billed, and unavailable conditions.
- Available-room actions for make reservation and walk-in check-in.
- Reserved-room actions for edit reservation and reservation check-in.
- Occupied-room details with guest and stay context.
- Checkout warning panel with expected checkout, alert start, grace cutoff, warning tone, and delay details.
- Maintenance release with required release reason.
- Room change workflow and room transfer history.
- Room availability checks inside reservation and check-in room selectors.
- Group reservation room availability validation with availability code and availability message.
- Room calendar settings for colors, default view, start day, auto-refresh interval, and show-rates behavior.
- Availability report settings for profiles, visible rows, operands, reservation types, sell limits, room class mapping, block type mapping, and physical-room inclusion.
- Night Audit Check Configuration page with enabled/disabled controls per check.
- Fail, Warn, and Info severity handling for configured checks.
- Pre-close preview before business-date close.
- Close Business Date workflow after blockers are cleared.
- Night Audit log for historical close and validation review.
- Pre-EOD checks for pseudo rooms, country/state, arrival deposits, arrivals not checked in, departures not checked out, ID proof completeness, dirty room assigned, open folios, open folio holds, cashier closure, and weather/notes setup.
- Post-date-roll checks for room and tax posting, reservation/check-in rate mismatch, POS charges, pending KOTs, guest charges, transport trips, transport charges, transport payments, SPA completed not billed, SPA bills unpaid or unposted, banquet events, banquet bills, banquet deposits, and banquet deposit adjustment.
- Audit and mandatory checks for staged comp postings, income audit totals, folio settlement activity, final reports, GST/e-invoice readiness, reservation statistics, profile updates, inventory material issue, purchase order status, final income audit, and close business date.
- Open Folio night-audit automation for auto-open and zero-balance auto-close behavior.
- Night Audit Revenue Report with date, grouping, Excel export, and Print/PDF output.
- Night Audit Daily Statistics in Manager Report format.
- BluePMS End of Day Control Report for native end-of-day review.
- Manager Report with folio-backed management totals and operational room statistics.
- Manager Report date range execution.
- Manager Report print, PDF export, and Excel export.
- Customize Manager Report view with section visibility, density, and empty-column handling.
- Front Office Report Settings for BluePMS Manager Report.
- Manager Report calculation basis and posting detail mode.
- Occupancy settings for day-use, no-show, complimentary, house-use, out-of-order, out-of-service, management block, and checkout-day handling.
- Guest and source mapping for nationality source, unknown nationality, domestic country list, company source values, group source values, and travel-agent source values.
- Active report-row controls, display labels, formulas, decimals, and display order.
- Formula library with approved calculations, formula scope, operand selection, result type, customer explanation, and built-in formula locks.
- Day-wise Sale & Expenditure settings for Management/MIS reporting.
- Store source controls for direct material receipts, inter-store material issues, amount basis, active stores, excluded stores, and display order.
- 247 available or non-pending native Front Office reports plus the larger catalog under Front Office Reports.
- Native report groups for arrivals, departures, guests in house, guest/facility charges, reservations, housekeeping/rooms, groups, forecast, end-of-day/night audit, management/MIS, cashier shift, financial, profile, statistics, and miscellaneous reports.
- Availability reports including Detailed Availability, MONTHWISE AVAILABILITY & POSITION, Forecast Future Occupancy, Room Plan, and Rooms on the Books.
- Cashier and financial reports including Deposit Activity, Deposit Ledger, Cashier Summary, Cashier Audit, Corrections and Canceled Payment, Detailed Folio, Open Folio / Bill on Hold Register, Payment Tax Invoices, Tax Report, Trial Balance, and Guest Trial Balance.
- Report search, grouped navigation, native report runners, Dynamic Report Builder V2, print, export, CSV, PDF, and management review.
- Master Front Office landing page with Room Architecture, Tariff and Packaging, Foreign Currency Setup and Approvals, Guest and Booker Profiles, Reservation Experience, Posting Descriptions, and Night Audit Controls.
- Room Types, Room Master, Rooms, Room Plans, Tariff Studio, Tariff Types, Composite Plan Tax, Market Segments, Packages, Package Templates, Guest Types, Booker Directory, and Business Sources.
- Front Office Configuration for check-in/check-out, checkout basis overrides, checkout overdue alert, reservation defaults, guest requirements, guest charges, billing and settlement, open bill allowance, ID extraction, transport, early departure, notifications, and document formats.
- FO Bill Print Settings, Proforma Invoice Print Settings, Facility Charge Print Settings, Open Folio Settings, Registration Card Master, Night Audit Checks, Front Office Report Settings, Display Revenue Groups, Display Revenue Sources, and Display Revenue.
- Door Lock Integration with provider setup, default encoder, issue on check-in, reissue on room transfer, checkout expiry, room-to-lock mapping, connection test, and operation history.
- Wi-Fi Integration with provider setup, captive portal validation, access plans, guest entitlements, activate on check-in, update on room transfer, revoke on checkout, manual activate/update/revoke, and operation history.
- Payment Gateway Settings with gateway layer, tokenized cards, simulator, manual capture, refunds, voids, providers, transaction intents, and authorize/capture/sale/refund/void/tokenization support.
- US Market Readiness and localization-related Front Office controls where enabled for target deployments.
Product proof
Real screens behind the Front Office claim.
These are original BluePMS product screens, grouped so hotel teams can inspect the work before committing time to a live demo.
Daily operating view
Arrivals, in-house stays, departures, cashiering, room readiness, audit watch, and high-frequency workflows start together.
Reservation creation
Guest search, stay dates, room type, room plan, room number, rates, add-ons, and advance payment sit in one booking path.
Commercial documents
Proforma invoice and registration-card templates let the hotel present branded guest documents from the same operational context.
Reservation edit and check-in
Existing bookings can be opened, preferences updated, and check-in completed without losing guest context.
Package reservations
Package templates control stay nights, room defaults, plans, included add-ons, price split, and night-audit posting rules.
Room operations grid
A 26-day grid shows availability, room status, occupancy pressure, maintenance, reservations, and room-specific actions.
Live room view
Live hotel view gives front desk teams a fast visual read of available, occupied, dirty, maintenance, and billed rooms.
Reporting catalog
247 native Front Office reports and Dynamic Report Builder V2 support arrivals, departures, guests in house, reservations, cashiering, financials, forecast, and management review.
Business impact
Make the front desk measurable.
The strongest Front Office story is not only that the workflow exists. It is that the hotel can track speed, revenue capture, room utilization, cashier control, and reporting depth.
247 native Front Office reports plus Dynamic Report Builder V2
247 native front office reports
- Arrival, departure, guest-in-house, reservation, group, forecast, housekeeping-room, cashier, profile, statistics, miscellaneous, and night-audit readiness reports
- Room availability, occupancy statistics, room status, guest details, guest preferences, registration cards, proforma invoices, package reservations, tariff posting, and front-desk activity review
- Report search, grouped navigation, native report catalog, Dynamic Report Builder V2, print, export, CSV, PDF, and management review
Front Office evaluation
Inspect the hotel day before you meet sales.
Watch the workflow, enlarge the real screens, review reporting depth, and use the live demo for the questions your front office, finance, and management teams care about.