Operations control
Open bookings, unassigned trips, upcoming movements, exceptions, fleet readiness, and daily KPIs keep dispatch work visible.
Guest movement
Track one guest trip from booking to folio.
BluePMS Transport connects guest pickup requests, route pricing, dispatch, vehicle and driver assignment, driver mobile updates, charge posting, night-audit checks, front-office lookup, and reports.
Watch a transport booking become an accountable guest trip.
Use the walkthrough to see the complete trip lifecycle: request, quote, dispatch, driver execution, posting, audit, lookup, and reporting.
Real BluePMS product video for the Transport module.
Guest movement belongs in the hotel operating system.
Transport is not just a vehicle list. It touches arrivals, concierge, reservations, front office, billing, audit, drivers, and management reporting.
What transport, front office, and finance can improve
- Improve arrival and departure confidence with visible pickup, drop-off, route, guest, room, and timing context.
- Reduce transport handoff risk by connecting reservations, concierge, dispatchers, vehicles, drivers, and billing in one workflow.
- Capture transport revenue and exceptions with posting targets, payment state, audit review, and native reports.
From booking to folio.
These grouped screens collapse the micro-states into the operating story a hotel team actually needs to evaluate.
Setup and rules
Vehicles, drivers, vendors, pickup and drop-off locations, and pricing rules are prepared before guest movement starts.
Booking and quoting
Guest profile, route, pickup, drop-off, passengers, luggage, pricing, tax, total, and posting target are captured in one flow.
Dispatch
Dispatcher view shows pickup timing, route, booking status, assignment status, and trips still needing vehicle or driver ownership.
Vehicle and driver assignment
Vehicle, driver, vendor, pickup sign, reporting time, and notes connect operations with the driver workflow.
Driver trip
Driver mobile actions move the trip through start, pickup, and completion while operations can see the live status.
Billing and night audit
Transport charges can post to the right target, while unposted charges, pending payments, and unassigned trips surface before audit close.
Front office and reporting
Front office lookup and native booking reports keep guest movement searchable, exportable, and visible to management.
Transport reports that make guest movement accountable.
Reporting connects booking status, dispatch, driver performance, fleet utilization, vendor work, pricing, posting, payment, exceptions, and exports.
Booking, dispatch, driver, fleet, billing, and audit reports
21 transport reports
- Operations dashboard, daily trip manifest, booking register, booking status summary, pickup and drop-off schedule, dispatch board, unassigned trips, driver trip list, driver performance, service delay, and no-show exception reports
- Vehicle utilization, vendor workload, fleet setup, driver setup, location setup, pricing rules, posting register, unposted charges, payment settlement, complimentary transport, and night audit exceptions
- Business-date presets, status and guest filters, booking number search, saved views, overview, table, visual analysis, print, Excel, CSV, PDF, density, and column controls
Guest movement outcomes
- Improve guest arrival experience with live pickup coordination and driver status.
- Reduce missed handoffs between reservations, front office, concierge, dispatch, and drivers.
- Protect transport revenue with route pricing, posting targets, billing state, and audit exceptions.
- Give management clearer transport visibility through booking register output, status summaries, fleet reports, and driver performance reports.
Transport evaluation
Review transport with front office, concierge, dispatch, drivers, and finance.
Use the grouped trip story first, then open the full walkthrough when each team wants to inspect booking, dispatch, driver, billing, and audit details.